Tech: "Sir, can you open the software and look at any emails?"
Tech: ok, let's trouble shoot this and find out what is wrong.
He again launches into a tirade about how terrible the software is, how terrible the operating system is and a slew of other complaints.
Yet, the Tech is patient.
Tech: Sir, can you please tell me what operating system you are using?,
Guy: Windows 8
Tech: Can you please go to the folder 'blah blah' and run the diagnostics
Guy: well the diagnostics will not work either.
Tech: What error are you receiving?
Guy: Unable to write to hard drive
Tech: can you please open a Command window and run DIR on the C: drive?
Guy: well, ok, fine! well, umm... interesting.
Tech: what is so interesting sir?
Guy: It is stating "0 bytes free"
Tech: Sir, you have run out of disk space on your main drive. You will need to remove and open up some disk space for the software to operate normally.
Guy: hmm why?
Tech: Sir this is not Rocket Science. Every software requires disk space for temporary storage to be able too operate.
Guy: Not Rocket Science eh? and to think, I work for NASA and I AM a Rocket Scientist.... DUH, I should have known better. Hang on...
Tech waits for the person to clear up some disk space.
Guy: ok, everything is working normally now. umm... guess even Rocket Scientists need some guidance from time to time.